Privacy Policy

We collect various types of information to provide and improve our services:

Information You Provide

• Account Information: Username, email address, and password when you register
• Payment Information: Billing details processed through our payment providers
• Communication Data: Messages you send to our support team
• Profile Information: Any additional information you choose to provide

Automatically Collected Information

• Device Information: Hardware ID, operating system, and device type
• Usage Data: Features used, session duration, and interaction patterns
• Log Data: IP address, browser type, access times, and pages viewed
• Cookies: Session and preference cookies for site functionality

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our software and services
• Account Management: To create and manage your account, process subscriptions
• Customer Support: To respond to your inquiries and provide technical assistance
• Security: To detect and prevent fraud, abuse, and unauthorized access
• License Verification: To verify your subscription and prevent unauthorized use
• Communications: To send important updates, security alerts, and promotional content (with consent)
• Analytics: To understand usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws and legal processes

We do NOT sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our services (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

We implement robust security measures to protect your information:

• Encryption: All data transmissions are encrypted using TLS/SSL protocols
• Password Security: Passwords are hashed using industry-standard algorithms
• Access Controls: Strict access controls limit who can view your data
• Regular Audits: We conduct regular security assessments and penetration testing
• Secure Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring
• Incident Response: We have procedures in place to respond to security incidents

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We use cookies and similar technologies to enhance your experience:

Cookie Type	Purpose	Duration
Essential	Required for site functionality and authentication	Session
Preferences	Remember your settings and preferences	1 year
Analytics	Help us understand how you use our site	2 years
Security	Detect suspicious activity and prevent fraud	Session

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to certain processing of your personal data
• Withdrawal: Withdraw consent for marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@awakenware.com.tr. We will respond within 30 days.

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our rights
• Maintain business records as required by law

After account deletion, we may retain certain information for up to 90 days for backup purposes and legal compliance. Anonymized data may be kept indefinitely for analytics.

Our services may integrate with third-party services:

• Payment Processors: We use secure payment providers to process transactions
• Analytics: We use analytics services to understand usage patterns
• Cloud Infrastructure: Our services are hosted on secure cloud platforms
• Communication Tools: Discord for community and support

These third parties have their own privacy policies. We encourage you to review their policies before using their services.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

We may update this Privacy Policy from time to time. When we make significant changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email or through our service
• We may require you to acknowledge the changes before continuing to use our services

Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@awakenware.com.tr
• Discord: discord.gg/ee3eVdZzWy
• Support: support@awakenware.com.tr

We are committed to working with you to address any privacy concerns you may have.